Terms & conditions
Article 1: Parties
This terms & conditions policy is applicable between FOODIES-PLANET BV, registered office: Chaussée de Lille 204, 7500 Tournai, Belgium. E-mail: hello@foodies-planet.com, VAT number: BE 0763.378.617, hereinafter “the Publisher” and any person, natural or legal, of private or public law, registered on the Site to buy a Product, here- after “the Client”.
Article 2: Definitions
“Client”: any person, natural or legal, under private or public law, registered on the Site.
“Site content”: elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
“The Publisher”: FOODIES-PLANET BV taken in its capacity as publisher of the Site.
“Internet user”: any person, natural or legal, under private or public law, connecting to the Site.
“Product”: goods of any kind sold on the Site by the Publisher to Customers.
“Site”: website accessible at the URL www.foodies-planet.com, as well as related sub-sites, mirror sites, portals and URL variations.
Article 3: Scope of application
The Site is open and free to all Internet users. Browsing the Site implies acceptance by any Internet user of these general conditions. The simple connection to the Site, by any means whatsoever, in particular by the intermediary of a robot or a browser, will imply full acceptance of these general conditions. When registering on the Site, this acceptance will be confirmed by checking the corresponding box.
The Internet user recognizes by the same fact to have taken full knowledge of them and to accept them without restriction.
Checking the aforementioned box will be deemed to have the same value as a handwritten signature on the part of the Internet user. The Internet user recognizes the evidential value of the publisher’s automatic recording systems and, except for him to provide proof to the contrary, he waives the right to challenge them in the event of a dispute.
These general conditions are applicable to the relations between the parties to the exclusion of all other conditions, and in particular those of the Internet user.
Acceptance of these general conditions assumes that Internet users have the necessary legal capacity for this, or failing that they have the authorization of a tutor or curator if they are unable to do so. , of their legal representative if they are minors, or that they hold a mandate if they act on behalf of a legal person.
Article 4: Purpose of the site
The purpose of the Site is to sell Products to Customers.
Article 5: Different steps of your order
5.1. Ordered
In order to place an order, Internet users can select one or more Products and add them to their basket. The availability of the Products is indicated on the Site, in the description of each item. When their order is complete, they can access their basket by clicking on the button provided for this purpose.
5.2. Validation of the order by the internet user
By consulting their basket, Internet users will be able to verify the number and the nature of the Products they have chosen and will be able to verify their unit price, as well as their overall price. They will have the possibility to remove one or more Products from their basket.
If their order suits them, Internet users can validate it. They will then access a form on which they can either enter their login details if they already have one, or register on the Site by completing the registration form using their personal information.
5.3. Payment by the customer
As soon as they are connected or after they have fully completed the registration form, Customers will be invited to check or modify their delivery and billing details, then will be invited to make their payment by being redirected for this purpose. On the secure payment interface with the words “order with payment obligation” or any similar formula.
5.4. Confirmation of the order by the publisher
Once payment has actually been received by the Publisher, the latter undertakes to acknowledge receipt to the Customer electronically, within a maximum period of 24 hours. Within the same period, the Publisher undertakes to send the Customer an e-mail summary of the order and confirming the processing, including all the information relating thereto.
Article 6: Price – payment
6.1. Price
The applicable prices are those displayed on the Site on the day of the order. These prices can be changed at any time by The Publisher. The prices displayed are only valid on the day of the order and have no effect for the future.
The prices indicated on the Site are understood in euros, all taxes included, excluding delivery costs.
6.2. Terms of payment
The Customer can make their payment by Paypal, Stripe. Payments by credit card are made through secure transactions.
In the context of payments by bank card, the Publisher has no access to any data relating to the Client’s means of payment. Payment is made directly to the bank.
In the event of payment by money order, check or bank transfer, delivery times do not begin to run until the date of receipt of payment by the Publisher.
6.3. Billing
The Publisher will send or make available to the Customer an invoice electronically after each payment. The Customer expressly agrees to receive invoices electronically.
6.4. Default of payment
The agreed payment dates cannot be delayed for any reason whatsoever, including in the event of a dispute.
Any sum not paid on the due date will give rise, as of right and without formal notice, to the application of late payment penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without this penalty prejudices the exigibility of the sums due in principal.
In addition, any delay in payment will result in the invoicing of the defaulting Customer of recovery costs in the amount of 40 euros, the immediate payment of all sums remaining due regardless of the agreed deadlines, increased by an indemnity of 20% of the amount as a penalty clause, as well as the possibility of unilaterally terminating the contract to the fault of the Customer. This clause falls within the framework of the provisions of Article 1152 of the Civil Code allowing the judge to reduce the compensation if the judge considers it excessive.
6.5. Retention of ownership
The Products sold remain the property of the Publisher until full payment of their price, in accordance with this retention of title clause.
Article 7: complaints, withdrawal, guarantee
7.1. Customer service
The customer service is available from Monday to Friday from 9:00 a.m. to 6:00 p.m. by email at: hello@foodies-planet.com. The Publisher undertakes to provide a response within 2 business days.
7.2. Right of withdrawal – distance sale
Article L. 221-18 of the Consumer Code states that the consumer has a period of fourteen (14) days, from receipt of the products, to exercise his right of withdrawal from the contract concluded at a distance without having to justify its decision.
The Customer notifies the Seller of his decision to withdraw by sending him an email to hello@foodies-planet.com
7.3. Conditions of return of products
The Seller recommends that the Customer return the product (s) subject to the withdrawal to the Seller without undue delay and, at the latest, fourteen (14) days following the date of communication of his decision to withdraw.
The return of the product (s) is made in their original packaging (s), in good condition, accompanied by all possible accessories and documentation. They must be accompanied by the invoice and the duly completed withdrawal form.
The Seller also recommends that the Customer return the product accompanied by its original packaging in a package provided for this purpose, which does not allow identification of the product (postal parcel, bubble envelope, craft paper, etc.).
Finally, the Seller recommends that the Customer return the products by registered parcel with acknowledgment of receipt to the following address: FOODIES-PLANET BV, Chaussée de Lille 204, 7500 Tournai, Belgium.
The product (s) must / must be in perfect condition for resale. Any incomplete or damaged product by the Customer following handling other than those necessary to establish its nature, characteristics and proper functioning will not be reimbursed.
The Customer bears all of the return costs in the event of the exercise of his right of withdrawal.
Warning: In accordance with Article L. 221-28 of the Consumer Code, any right of withdrawal is excluded, for products likely to deteriorate or expire quickly (fresh products, products with an expiration date).
7.4. Guarantees
7.4.1. Guarantee of apparent defects
It is the Customer’s responsibility to check the good condition of the Products at the time of delivery. This verification must relate in particular to the quality, quantities and references of the Products as well as their conformity with the order. No complaint will be taken into account after a period of three days from delivery. In any event, any complaint concerning the packages delivered will only be taken into account if the Customer acting as a trader has expressed reservations with the carrier in accordance with Articles L. 133-3 et seq. Of the Commercial Code.
7.4.2. Guarantee for hidden defects
7.4.2.1. Legal guarantees
Customers have a legal guarantee of compliant delivery (article 1604 of the Civil Code), a legal guarantee against hidden defects (articles 1641 et seq. Of the Civil Code) and a security guarantee (articles 1245 et seq. . of the Civil Code).
Customers who are consumers also have a legal guarantee of conformity (articles L. 217-4 et seq. Consumer Code).
7.4.2.2. Conventional guarantee
The Products benefit, in addition to the legal guarantee, from a conventional guarantee of conformity on Belgian territory, for a period of 1 year from the delivery of the Product.
7.4.2.3. Return
In order to implement the warranty, it is the Customer’s responsibility to return the product to the address of the publisher’s headquarters, accompanied by an explanatory letter requesting either repair, exchange or reimbursement.
In any event, the Customer is requested to follow precisely the Publisher’s instructions relating to the return of Products.
The cost of returning the Product remains the responsibility of the Customer, except for Consumer Customers implementing the guarantee of conformity of Articles L. 217-4 et s. of the Consumer Code.
CONTACT
If you have any questions about this privacy policy, the purpose of this website or your use of this website, please contact us at:
FOODIES-PLANET BV,
Chaussée de Lille 204,
7500 Tournai, Belgium
+32 (0) 491 442 324
hello@foodies-planet.com
www.foodies-planet.com
This document was last updated on May 23th, 2024